Effective date: May 24, 2018
How do we collect your Personal Information?
We collect your personal data in the following ways:
- When you fill out a lead form such as “Contact Sales” or “Request a Demo”
- When you register for the Sonar service
- When you upgrade to a premium or enterprise Sonar account
- As you use the Sonar Service
What types of Personal Information do we collect?
We receive and store any information you knowingly provide to us. Certain information may be required to register with us or to take advantage of some of our features. Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device.
- Account Information
- Email address
- Full name
- Phone Number with country code
- Payment Data
- Credit or debit card type
- Credit or debit card expiration date
- Last 4 digits of your credit or debit card number
- Physical address associated with the credit card
- Service Usage Data
- Messages you send within the Sonar Service
- IP Address of the computer you used to access Sonar
- Views and interactions with pages/features on the Sonar Service and homepage
- Web browser brand and version
- Operating system brand and version
- Cookie information
We do not collect or process any types of special categories of personal data, as defined under the GDPR.
How do we use your personal information?
When you use or interact with the Sonar Service, we use a variety of technologies to process your personal data for various reasons. We have organized the below table to provide the purpose and legal basis for processing different categories of personal data.
|Purpose||Legal Basis for Processing||Categories of Personal Data Used|
|To provide access to the Sonar Service||Performance of a contract or agreement, Our legitimate interests||Account Information|
|To personalize and improve your experience with the Sonar Service||Performance of a contract or agreement, Our legitimate interests||Account Information, Service Usage Data|
|To communicate with you for Sonar Service-related purposes||Performance of a contract or agreement, Consent||Account Information|
|To process your payment and prevent or detect fraudulent payments||Performance of a contract or agreement, Our legitimate interests, Compliance with legal obligations||Payment Data|
|To detect and prevent fraudulent sign-ups and activity||Our legitimate interests||Account Information, Service Usage Data|
|To track your usage of the Sonar Service to understand how and which features are being used||Our legitimate interests||Account Information, Service Usage Data|
Our email notification policy
We may communicate with you if you’ve provided us the means to do so. If you do not want to receive communications from us, please indicate your preference by updating your Email Notification settings. Some communication may be required for access to the Sonar Service.
Your rights regarding your personal information
You have several rights under data protection law, which have been strengthened under the GDPR:
- Access - You have the right to access your personal data in Sonar
- Rectification - You have the right to correct your personal data in Sonar
- Erasure - You have the right to request that we delete any personal information pertaining to you. We will assess any requests for deletion on a case by case basis and will attempt to respond to you as soon as possible.
If you would like to exercise any of these rights, and find you cannot do so within the platform, please use the following contact details:firstname.lastname@example.org
Sonar Technologies Inc.
101 2nd St Suite 350, San Francisco, CA 94105, USA
Data retention and deletion
Sonar keeps your personal information only as long as necessary to provide you with the best service and for legitimate business purposes. These purposes include: providing a personalized experience of the Sonar service, maintaining and improving Sonar’s performance, helping make business decisions about features and products, complying with legal obligations, and resolving disputes. We keep some of your personal data for as long as you are a user of the Sonar Service, such as your full name.
If requested, we will delete your personal data unless we are legally allowed or required to keep certain personal information. Some examples of information we would keep include: preventing fraud and maintaining the security of the Sonar Service and legal/tax/audit obligations.
How do we keep your data safe?
The Sonar Service and all new features are built with strong security practices that protect your personal data on an ongoing basis. If we detect a security breach, we will notify you within 72 hours.
Additionally, your account is protected by a password for your privacy and security. You should prevent unauthorized access to your account and Personal Information by selecting a unique and complex password and protecting your password from unauthorized access. Additionally, you should limit access to your computer or device and browser by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, device identification, "cookie" information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. "Cookies" are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
We may use this data to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.
Will Sonar share any of the personal information it receives?
We do not rent or sell your personal information to any third parties to us for their own marketing purposes.
We may share your Personal Information with third parties as described in this section:
Information that’s no longer personally identifiable. We may anonymize your Personal Information so that you are not individually identified, and provide that information to our partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual.
Affiliated Businesses: In certain situations, businesses or third party websites we’re affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
User Profiles and Submissions: Please remember that any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by anyone.
Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to email@example.com, and we will try to resolve your concerns.
How to contact us
Sonar Technologies Inc.
101 2nd St Suite 350, San Francisco, CA 94105, USA